
Frequently Asked Questions
1. How long will delivery take?
Delivery times vary based on location and shipping method:
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Standard delivery: 3–5 business days
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Express delivery: We can arrange next-day delivery for orders placed before 12pm at an extra cost.
2. Can I track my order?
Yes! Once your order is shipped, you'll receive an email with a tracking number and a link to track it.
3. Can I change or cancel my order?
If your order hasn’t shipped yet, contact us ASAP at support@jannahclothing.co.uk. We’ll do our best to accommodate changes or cancellations.
4. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
5. Is my payment information secure?
Yes. We use industry-standard encryption and secure payment gateways to protect your data.
6. What’s your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.
8. How do I start a return or exchange?
Contact us at support@jannahclothing.co.uk with your order number to initiate a return or exchange.
9. Do you offer free returns?
No. Return shipping is paid by the customer.
10. How do I contact customer service?
You can reach us at support@jannahclothing.co.uk.
