Frequently Asked Questions

​1. How long will delivery take?

Delivery times vary based on location and shipping method:

• Standard delivery: 3–5 business days

• Express delivery: We can arrange next-day delivery for orders placed before 12pm at an extra cost.

 

2. Can I track my order?

Yes! Once your order is shipped, you'll receive an email with a tracking number and a link to track it.

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3.  Can I change or cancel my order?

If your order hasn’t shipped yet, contact us ASAP at support@jannahclothing.co.uk. We’ll do our best to accommodate changes or cancellations.

4. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

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5. Is my payment information secure?

Yes. We use industry-standard encryption and secure payment gateways to protect your data.

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6. What’s your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging.

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8. How do I start a return or exchange?

Contact us at support@jannahclothing.co.uk with your order number to initiate a return or exchange.

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9. Do you offer free returns?

No. Return shipping is paid by the customer.

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10. How do I contact customer service?

You can reach us at support@jannahclothing.co.uk.​